When your company is providing inbound support to customers over the phone, do you know what matters the most? This infographic breaks down just how important each of these customer service skills are. Following this list will help you prioritize your agent’s customer service routine...

Achieving an effective repertoire for telesales is no easy task. It takes skills and practice to master this challenge. Refer to this infographic for tips you can provide to your agents on effective telesales. Organize and prepare in advance: Before taking live calls, be sure...

Providing enthusiastic, respectful, and empathetic customer service takes some practice. Here is an infographic with 9 Tips for Providing Excellent Customer Service. Keep these tips handy for when your company is providing customer support. Know Your Product / Service: Keep up to date with the...