Intuit TurboTax- Customer Service and Software Tech Support

Leverage your customer service expertise by providing Customer Service and Software Tech Support for Intuit TurboTax Software users! Intuit TurboTax Customer Support Program Opportunity Overview Intuit Inc. is...more

Visit ariseworkfromhome.com/equipment to view computer and equipment requirements>> Count Me In!
Status
Currently Enrolling
Published
February 01, 2024
Location
Virtual, United States of America*
Category
Customer Service  
Available Hours
Varies
Potential Revenue
$4.50 - $7 per interval (30 productive minutes)

*See list of eligible states here.

*Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.*
*This is not an offer of employment. It is a potential business-to-business relationship with Arise.*
*All programs are subject to availability.*

What to expect:

- Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
- Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Document all issues, resolution and follow up actions
- Call Centers that provide service during peak season (January – May, 2019) will be required to use SmartLook™ screen share to assist customer via one-way video.

What it takes to succeed:

- Clear, confident and professional communication skills
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers’ business needs

Skills necessary:

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.

What you'll be doing:

Providing great customer service for Intuit TurboTax.

Arise Virtual Solutions

Leverage your customer service expertise by providing Customer Service and Software Tech Support for Intuit TurboTax Software users!

Intuit TurboTax Customer Support Program Opportunity Overview

Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.

TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.

Sign Up Now

About Arise

The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!

The Arise® Platform connects your business to remote customer service with well-known brands. Through the Platform, your business can provide remote customer support; generating revenue while saving on costs associated with working outside of the home. Sign up to use the Arise® Platform right now. You get to choose your clients and create your flexible schedule from the comfort and safety of your own home.

When you own your business, you’re in charge!

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What you need to get started:

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- Register (for more information on how to register, including choosing your type of business, visit ariseworkfromhome.com/registration)
- View available programs within the Arise portal, and select a program if you like
- Enroll in a certification course to prepare to service
- Computer and Equipment Requirements on ariseworkfromhome.com/equipment

This is not an offer of employment. It is a potential business-to-business relationship with Arise.

Sign Up Now

Arise connects small home-based businesses—run by everyday people like you—to prestigious Fortune 500 clients through a virtual platform. Arise provides the enterprise clients, your business provides the service. You are in charge and have the option to choose your enterprise clients and set a flexible schedule, while you and your agents work from home.