Bilingual Remote Community Moderation - English and German

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios...more

Visit ariseworkfromhome.com/equipment to view computer and equipment requirements>> Count Me In!
Status
Currently Enrolling
Published
June 01, 2024
Location
Virtual, United Kingdom
Category
Customer Service  
Available Hours
Flexible
Potential Revenue
11.44 GBP

**Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct platform fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.

What to expect:

What’s Needed to Provide Support for this Gaming Client
• Bilingual proficiency in reading, writing, and speaking English and German
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

What it takes to succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

  • Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
  • Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
  • Monitoring all assigned Community channels, apply client’s moderation guidelines and actions as appropriate.
  • Coordinating activities and actions with team members and client representatives.
  • Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
  • Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
  • Able to task-switch with ease and evolve as the requirements of the role change over time.
  • Deliver excellent customer service.
  • Fluency in English

What you'll be doing:

• Bilingual proficiency in reading, writing, and speaking English and German
• Understand nuances and cultural differences.
• Passion for the gaming industry. Assist players with account, technical, gameplay and payment issues.
• Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
• Working knowledge on CRMs.

Gaming Client on the Arise Platform

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.

Sign Up Now

About Arise

The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!

The Arise® Platform connects your business to remote customer service with well-known brands. Through the Platform, your business can provide remote customer support; generating revenue while saving on costs associated with working outside of the home. Sign up to use the Arise® Platform right now. You get to choose your clients and create your flexible schedule from the comfort and safety of your own home.

When you own your business, you’re in charge!

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What you need to get started:

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• Register to use the Arise Platform
• Select a client program
• Enroll in a certification course to prepare to service
• Computer and Equipment Requirements on AriseWorkFromHome.com/Equipment

Sign Up Now

Arise connects small home-based businesses—run by everyday people like you—to prestigious Fortune 500 clients through a virtual platform. Arise provides the enterprise clients, your business provides the service. You are in charge and have the option to choose your enterprise clients and set a flexible schedule, while you and your agents work from home.