• Proficiency in reading, writing, and speaking English and Korean or Japanese or Thai or Mandarin is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

• Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
• Analyze social channel data and prepare reports on community health.
• Publish and potentially create content on brand website (news)
• Create compelling marketing communications to acquire, engage, and excite game fans.
• Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
• Communicate regularly with Customer Support and Moderators.
• Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
• Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.
• Assist in Influencer programs, contests, and other community engagement programs.
• Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
• Support product marketing to execute cross-promotions across games and channels.
• Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
• Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
• Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
• Content Moderation if volume spikes demand it.
• Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
• Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
• Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
• Able to task-switch with ease, and evolve as the requirements of the role change over time.

• Proficiency in reading, writing, and speaking English and Korean or Japanese or Thai or Mandarin is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.