What’s Needed to Provide Support for this Gaming Client
• Bilingual proficiency in reading, writing, and speaking English and one of the following languages:
o Korean
o Japanese
o Thai
o Chinese (Mandarin)
• Understand nuances and cultural differences.
• Passion for the gaming industry. Assist players with account, technical, gameplay and payment issues.
• Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
• Working knowledge on CRMs.

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Advanced technical knowledge and experience.
• Easily manage stress, able to work under pressure, and adapt to adverse situations.
• Be knowledgeable and friendly.
• Deliver excellent customer service.
• Fluency in English and either Korean, Japanese, Thai or Chinese (Mandarin)

• Bilingual proficiency in reading, writing, and speaking English and one of the following languages:
o Korean
o Japanese
o Thai
o Chinese (Mandarin)
• Understand nuances and cultural differences.
• Passion for the gaming industry. Assist players with account, technical, gameplay and payment issues.
• Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
• Working knowledge on CRMs.