How long have you been using the Arise® Platform and servicing the medical transportation client?
I have been using the Arise® Platform since 2019, and I started using the platform because I liked the idea of becoming my own boss and making my own schedule. I am actually the first out of my family to be my own boss! I started servicing the medical transportation client in October of last year and liked it because my grandparents use this service. I go with them for some of their appointments, so I know the importance of medical transportation and keep this in mind while servicing.
What do you like about the medical transportation client?
When some of the members call, they are worried because their driver hasn’t shown up yet, or their family members are calling because they want to make sure their loved ones are getting to their appointments on time.
I love servicing the medical transportation client because I can make sure family members can help their loved ones get to their appointments on time—and ultimately stay with this client.
You get to experience all the call types with the members, and I get calls from all over the States. They tell me where I should go to visit sometimes [laughs]. I like it, and it’s fun!
What do you like about using the Arise® Platform?
The support. I love speaking with the chat PFs on the Arise® Platform. They aren’t always able to talk— but they can always talk with us through chat and provide support when we need it.
Do you have any advice for those who are new to the Arise® Platform or the medical transportation client?
Really take your time to connect with the members and understand your guidelines—and the importance of making sure an appointment is scheduled correctly.
Why do you think you connected so well with the medical transportation client?
Because my grandmother lost her eyesight, I understand the importance of getting to appointments on time. I took her to appointments, got her there on time, helped her take her medication. I realize the importance of this service—and delivering customer service for other members.
Is there anything else you would like to share about the medical transportation client?
I just feel, with medical transportation, it comes more easily when you talk to members. They’re more honest and caring, and they love speaking with a live person.
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