-Review, analyze and respond to customer billing inquiries
-Upsell eligible customers home warranty solutions
-Resolve customer issues or questions
-Processing payment deferrals and installment plans
-Attempt to save customers who may be moving, unhappy with the plan or current rate
-Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
-Accurately enroll the customer in the correct plan
-Strive to resolve the customer issues on the first call
-Demonstrate knowledge of processes and policies
-Build trust and rapport through clear, respectful interaction
-Always strive to ensure that overall customer satisfaction remains high, while resolving issues
-Ensure no Public Utilities Commission Complaints are filed
-Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation

-Patience and empathy
-Easily manage stress, able to work under pressure, and adapt to adverse situations
-Be knowledgeable and friendly
-Deliver eloquent customer service
-Have experience working with users to identify the best solution

Most of the enterprise client programs on the Arise Platform require customer service skills. This can include specific skillsets as defined by the client, and soft skills such as empathy, positive attitude, and attentiveness.

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.

Providing great inbound collections and sales for a retail electric provider