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FAQS

Below, please find a running list of the most frequently asked questions about the Arise® Platform.
To make it easier to find what you’re looking for, please click on the FAQ categories in the menu to the left.

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I am already enrolled in an opportunity but would like to enroll in another one. Is this possible?

You can enroll in another opportunity as long as the class times do not conflict.

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What should I do if I want to change client opportunity class times?

Please visit enrollment chat and if there is availability in a different class time, they can make the change for you.

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What should I do if I will be on vacation for some of the days of a certification course?

100% attendance is strongly encouraged. Try to find an opportunity that you will be able to attend every session.

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What is an Opportunity Announcement?

An Opportunity Announcement is a document that contains all the information you need to determine if your business, or your agents, would like to provide customer support services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the registration process is complete.

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What is the monthly service fee?

Service Partners incur a Monthly Service Fee immediately following their agent’s successful completion of their client certification course. This fee is applied for each agent and is not negotiable. The fee is not applied to registrants who are in the registration process or on agents who are not yet servicing.

The Arise service fee of $39.50 per month is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system.

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Can I contact Arise on behalf of a registrant who will be joining my business?

We do appreciate your willingness to assist this registrant. Unfortunately, you cannot contact Arise on behalf of a registrant, as they are not part of your business until they have completed the registration process and actually joined your business. Please advise the registrant to contact us directly as we may need to verify or discuss specific information that we cannot share or discuss with anyone other than them. If their profile is inactive or they do not have access to online chat support, they can email us at [email protected]. Currently, our response time for emails may be up to 5 business days.

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Why can’t I create a profile in my state?

Arise is not currently open to new or returning business partners that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

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Is the Arise opportunity a job?

Our business model is that of a business-to-business relationship. This means that we are not offering a job rather a business opportunity. At some point in the registration process, you will therefore be required to either create your own business (incorporated entity) or join an existing one to service one of our clients.

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Why am I receiving an error message when I enter the TIN/EIN for my business during the registration process?

In order to register your business to use the Arise® Platform, your business MUST be a for-profit corporation, duly organized, validly existing and in good standing under the laws of the State or jurisdiction of its incorporation and the FEIN/TIN/EIN number issued to the business. The Business Name and TIN must match the IRS records. If the Name and FEIN/TIN/EIN entered do not match what is on file with the IRS, you will not be able to register your business.

If your business has just obtained a FEIN/TIN/EIN, it is our experience that it can take up to 14 business days for the IRS to update the database utilized for corporate validation purposes. Arise has no control over the timing or frequency of any IRS database update and we cannot usurp the validation process. We suggest that you wait 2-3 days and re-run the validation. If you are still getting this error after the 14th business day, please open a ticket and attach the following (1) Articles of Incorporation, (2) a Certificate of Good Standing if the business is more than one year old and (3) IRS Form Letter CP 575 issued to the business.

If you receive an error that the FEIN/TIN/EIN was not issued. Check your corporate records to confirm that the FEIN/TIN/EIN was issued to the BUSINESS NAME not to an individual officer of the business. If you are still receiving an error message, please contact a Registration Specialist for further assistance. It will be helpful for you to have the following ready (1) Articles of Incorporation, (2) a Certificate of Good Standing if the business more than one-year-old and (3) IRS Form Letter CP 575 issued to the Business.

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Do agents, who plan on working for my business, have to go through the entire registration process?

Everyone who wants to use the Arise® Platform, regardless of whether they start their own business, or work for another business, needs to complete the entire registration process.

Please note: Arise cannot release information about any individual agent until they are finished with the registration process. The registration process must also be completed by the person referenced in the profile.

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How can I find a business to work for?

Before agreeing to work for a particular business, be clear on the details, requirements, and expectations of the business owner. Arise does not endorse or recommend any one business using its platform. It is your responsibility to decide whether your association with a particular business is right for you. These businesses are in no way affiliated with or controlled by Arise and Arise does not assume any legal liability or responsibility for the acts or omissions of such businesses. Arise encourages you to do your due diligence and background research before you begin work for any business.

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How do I activate my profile after a period of not providing services to Arise?

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise® Platform, otherwise you will have to start the process from the beginning.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

If you receive a message about an inactive profile, please send a request via e-mail to [email protected]. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication. DO NOT create another profile as doing so may permanently disqualify you from the Arise® Platform.

 

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What happens if I create a duplicate profile?

Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an e-mail to [email protected] and describe the details of your issue. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication.

If you are getting the error message “SSN Already Exists in System” please come to Online Help or email us for further assistance.  Do not create any additional profiles.  For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise® Platform, otherwise you will have to start the process from the beginning.

If you are getting a message your email address is already on file and you do not remember your login details, send message to [email protected] – must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number.  Currently our response time for emails may be up to 5 business days.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

 

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What is my Agent ID/User ID?

Your Agent ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your Agent ID/User ID located in the top right-hand corner of the Arise dashboard.

 

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What is the Arise® Platform?

The Arise® Platform connects you with the technology and support that allows you to do the work you want to do – on your terms. No office, no boss, your schedule. Use the Arise® Platform to earn extra income, on a flexible basis, by providing customer support for brands you love.

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How do I get paid?

Terms of compensation are between a business and its staff. Agents should consult with the business owner regarding matters of this nature.

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How long before I can start servicing a client program?

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the program selected.

 

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Where do I find a list of affiliated businesses?

A list of current businesses that are the largest vendors providing services to Arise can be found on the Arise Partner registration dashboard. To see the list:

  • Click on the Start Now button in the Join an Existing Affiliated Corporation section.
  • Choose Join an Arise Affiliated Corporation option and click Next.
  • Then, click on the Click Here link to see a list of the largest businesses.

Connect with businesses looking for new agents.

PLEASE NOTE: The list of businesses does not constitute an endorsement or recommendation by Arise, but is provided for informational use and your convenience. It is your responsibility to decide whether your association with a particular business is right for you. Arise encourages you to do your due diligence and background research before you join any business.

 

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How does my business get paid?

Service revenue is paid twice a month via direct deposit to your business bank account. Service revenue is calculated based on the currently governing statement of work between Arise and your business.

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Are there any limitations on the type of corporation that can use the Arise® Platform??

No. Arise does business with all types of corporations, S-Corp, C-Corp or LLC (with S or C designation). Your business can be incorporated in any U.S. state (even if it is not your state of residence). Please note, that we are not currently doing business with businesses located in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

You are encouraged to consult your accountant or attorney for advice on choosing the type of corporation. Once you have formed your business you will need to obtain a Federal Employer Identification Number (FEIN) from the Internal Revenue Service which you will need to provide to Arise.

 

 

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What do I need to do if I want to start my own business?

You may log into the Portal to start your own business at any time. As long as your agent profile has not been inactive for more than 90 days while in the registration process, you will not have to restart it.

 

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What are the steps of the registration process?

Registration is a multi-step process that starts with completing a simple 5-minute profile. The business registration process is slightly different than registering as an agent working for a business.

Learn how to register a business.

Learn how to register as an agent.

 

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Where can I find a guide to using the platform?

You can download the New User Platform Guide here .

 

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Where can I find the Arise System & Equipment Policy?

In order to use the Arise® Platform, the system and equipment policy detailed here must be met. Certain client programs may have additional requirements.

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How can I change my profile information?

From the Partner Registration Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.

 

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How do I contact the Arise Registration Department?

Live Online Help: Registrants can log into their Arise profile here with the username and password they created. Click Online Help in the upper right hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer the question. After a few tries, if she doesn’t provide the answer, she’ll connect you with a live chat agent. Our usual business hours are Monday-Friday, 8AM-12AM Eastern Time.

Informational Sessions: Once weekly general informational sessions offered to all registrants in the process. This is an informational presentation regarding the process with an open question and answer session. Information sessions are promoted through email and on Facebook. You may also attend weekly ‘Virtual Office Hours’ a more informal style meeting where you can ask direct questions in an open forum.

LIMITED Email Support Available:  The Arise Registration Department will ONLY respond to emails if  you have previously registered to use the Arise® Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal.  This is the only instance during which email support is available.  If you email and the issue is not related to an inability to login to the registration dashboard or portal, then please do not expect a response.  Instead, see instructions above for contacting Live Online Chat Support.

US Email: [email protected]

Canada Email: [email protected]

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Is Arise Virtual Solutions a member of the Better Business Bureau?

Yes.

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Which companies will my business have the opportunity to service?

Click here to see the latest client opportunities available on the platform and follow our Facebook Page for frequent updates .

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Who is Arise Virtual Solutions Inc.?

Arise Virtual Solutions is changing the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small businesses to Fortune 500 and other large companies.

For over two decades, Arise’s Platform has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowd-sourcing innovation, virtual technology and operational efficiency’s to deliver an enhanced customer experience for a company’s customers.

The Arise® Platform provides an unparalleled business opportunity for tens of thousands of primarily home-based businesses, run by stay-at-home moms, veterans, students, retirees, and other entrepreneurial-minded individuals.

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Testimonials

  • CEO of NicTa Services, Inc. - Balancing her successful business and time with her kids....

  • CEO of Pat Mars Inc. - A small call center company using the Arise® Platform....

  • CEO, TNR Solutions Inc. - Starting a call center company changed the life of this stay- at- home mom....