Client certification courses

Before a Service Partner can begin servicing any client program, they must first enroll in, attend, and successfully complete a client certification course. This is required by clients in order to be able to service their respective accounts. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience.  

As of July 18, 2022, all certification courses are FREE. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be charged. Additionally, as of September 1, 2022, there will be a charge of $30 for a background check (only if applicable). The background check will be valid for 36 months so once it’s taken – or if the Service Partner already has a valid background check in the system – the Service Partner will not have to pay the background check fee multiple times, should they choose to service more than one client program. 

What to expect

Courses range anywhere from 10 days to 8 weeks in length. Each session is normally 4 hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.  

Make an informed commitment

The certification experience closely reflects the real world. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for your small home-based business before you commit your resources.  

We suggest that you: 

  • Take the time to learn about the opportunity inside out.  
  • Read through the Opportunity Announcement.  
  • Talk to your business owner and any other agents who may have taken the course.  
  • Take the time to attend information sessions and ask questions BEFORE you make the commitment to the certification course.  


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