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FAQS

Below, please find a running list of the most frequently asked questions about the Arise Platform.

To make it easier to find what you’re looking for, please click on the FAQ categories in the menu to the left.

You can enroll in another opportunity as long as the class times do not conflict.

Please visit enrollment chat and if there is availability in the 6pm class they can make the change for you.

Unfortunately, 100% attendance is required. Try to find an opportunity that you will be able to attend every session.

The drug screening form is sent by our third party vendor once you register on their site.  Log on to the portal and click resume and select “Background Check Start Now” this action will take you to the First Advantage and register with your personal information.  After you have registered you will get an email from FADVReports-NoReply@fadv.com (do not reply to the email as the email is automatically deleted. Add this email address to your safe senders list.  If you do not receive your email check your spam/junk folder.  Last resource would be to contact our Enrollment chat team via AVA support for further assistance.

An Opportunity Announcement is a document that contains all the information you need to determine if your company, or your agents, would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the registration process is complete.

Call center companies incur a Monthly Service Fee immediately following their agent’s successful completion of their client certification opportunity. This fee is applied for each agent and is not negotiable. The fee is not applied on registrants who are in the registration process or on agents who are not yet servicing.

The Arise service fee of $39.50 per month is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system.

We do appreciate your willingness to assist this registrant. Unfortunately, you cannot contact Arise on behalf of a registrant, as they are not part of your call center company until they have completed the select a path step and actually joined your company. Please advise the registrant to contact us directly as we may need to verify or discuss specific information that we cannot share or discuss with anyone other than them. If their profile is inactive or they do not have access to online chat support, they can email us at admissions@admissions.arise.com. Currently our response time for emails may be up to 5 business days.

Arise is not currently open to new or returning business partners that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

Our business model is that of a business-to-business relationship. This means that we are not offering a job rather a business opportunity. At some point in the registration process, you will therefore be required to either create your own call center company or join an existing one to service one of our clients.

Category: FAQ About Arise

In regards to the background check, please refer to the adverse communication sent by the third party background check vendor First Advantage. Communication will be sent via regular postal mail to the address you entered for the First Advantage background check order.

A background check is required on each and every call center company and their agent(s) registering to use the Arise platform. The background check report is initiated by you and conducted by an independent third-party background search company.  All background checks are conducted in accordance with federal and state law.

A background check free of disqualifying criminal history and confirmation of your name and Social Security Number is required for every agent registering to use the Arise platform.  Arise does not do business with any call center or their agents that have been convicted of or pled guilty to any felony or certain misdemeanor charges; including but not limited to theft, fraud, identity theft, or other similar violations.  Should any background check report reveal a disqualifying information, you will not be permitted to continue registration to use the Arise platform.

The background check starts when you place your order with the third-party background search company.  This report will include a national criminal record report and a Social Security Number verification report (which is used to validate the given SSN, name, and address).  The fee for this report is $7.95, charged by and paid directly to the third-party background check vendor (credit and debit cards displaying the Visa, MasterCard, and American Express logos are accepted).

Background checks may be processed and completed in as little as several minutes up to 1-3 business days.

In order to register your Call Center Company to use the Arise platform, your company MUST be a for-profit corporation, duly organized, validly existing and in good standing under the laws of the State or jurisdiction of its incorporation and the FEIN/TIN/EIN number issued to the Call Center Company.  The Company Name and TIN must match the IRS records.   If the Name and FEIN/TIN/EIN entered do not match what is on file with the IRS, you will not be able to register your company.

 

If your company has just obtained an FEIN/TIN/EIN, it is our experience that it can take up to 14 business days for the IRS to update the database utilized for corporate validation purposes.   Arise has no control over the timing or frequency of any IRS database update and we cannot usurp the validation process.  We suggest that you wait 2-3 days and re-run the validation.  If you are still getting this error after the 14th business day, please open a ticket and attach the following (1) Articles of Incorporation, (2) a Certificate of Good Standing if the call center company is more than one year old and (3) IRS Form Letter CP 575 issued to the Company.

 

If you receive an error that the FEIN/TIN/EIN was not issued.  Check your corporate records to confirm that the FEIN/TIN/EIN was issued to the COMPANY NAME not to an individual officer of the company.  If you are still receiving and error message, please contact an Admissions Specialist for further assistance.   It will be helpful for you to have the following ready (1) Articles of Incorporation, (2) a Certificate of Good Standing if the company more than one year old and (3) IRS Form Letter CP 575 issued to the Company.

Everyone who wants to use the Arise platform, regardless of whether they start their own business, or work for another company, needs to complete the entire registration process.

Please note: Arise cannot release information about any individual agent until they are finished with the registration process. The registration process must also be completed by the person referenced in the profile.

 

Before agreeing to work for a particular company, be clear on the details, requirements and expectations of the business owner. Arise does not endorse or recommend any one call center using its platform. It is your responsibility to decide whether your association with a particular call center is right for you. These companies are in no way affiliated with or controlled by Arise and Arise does not assume any legal liability or responsibility for the acts or omissions of such companies. Arise encourages you to do your due diligence and background research before you begin work for any company.

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise Platform, otherwise you will have to start the process from the beginning.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

If you receive a message about an inactive profile, please send a request via e-mail to admissions@admissions.arise.com. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication. DO NOT create another profile as doing so may permanently disqualify you from the Arise Platform.

 

Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an e-mail to admissions@admissions.arise.com and describe the details of your issue. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication.

If you are getting the error message “SSN Already Exists in System” please come to Online Help or email us for further assistance.  Do not create any additional profiles.  For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise Platform, otherwise you will have to start the process from the beginning.

If you are getting a message your email address is already on file and you do not remember your login details, send message to admissions@admissions.arise.com – must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number.  Currently our response time for emails may be up to 5 business days.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.

 

Your Agent ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your Agent ID/User ID is located in the top right-hand corner of the Arise dashboard.

 

Arise is a virtual call center technology platform that connects registered call center companies and their agents to prestigious clients in need of call center services.

Category: FAQ About Arise

Arise will disburse service revenue twice monthly directly to your company bank account. If you choose to become an agent you will get paid by the business owner.

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the project selected.

 

A list of current call center companies that are the largest vendors providing services to Arise can be found on the Arise Partner registration dashboard. To see the list:

  • Click on the Start Now button in the Join an Existing Affiliated Corporation section.
  • Choose Join an Arise Affiliated Corporation option and click Next.
  • Then, click on the Click Here link to see a list of the largest call center companies.

Or, you may submit your request for a list of the largest call center companies via e-mail to admissions@admissions.arise.com, Subject line:  Partner List.  It will be your responsibility to reach out to the call center companies to express interest in joining their company.

PLEASE NOTE: The list of call center companies does not constitute an endorsement or   recommendation by Arise, but is provided for informational use and your convenience. It is your responsibility to decide whether your association with a particular call center company is right for you. Arise encourages you to do your due diligence and background research   before you join any call center company.

 

Service revenue is paid twice a month via direct deposit to your company’s bank account. Service revenue is calculated based on the currently governing statement of work between Arise and your company.

No. Arise does business with all types of corporations, S-Corp, C-Corp or LLC (with S or C designation). Your company can be incorporated in any U.S. state (even if it is not your state of residence). Please note, that we are not currently doing business with companies located in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

You are encouraged to consult your accountant or attorney for advice on choosing the type of corporation. Once you have formed your company you will need to obtain a Federal Employer Identification Number (FEIN) from the Internal Revenue Service which you will need to provide to Arise.

 

You may log into the Portal to start your own call center company at any time.  As long as your agent profile has not been inactive for more than 90 days while in the registration process, you will not have to restart it.

 

Registration is a multi-step process that starts with completing a simple 5 minute profile. The company registration process is slightly different than registering as an agent working for a company.

Learn how to register a company .

Learn how to register as an agent .

 

You can download the New User Platform Guide here .

 

In order to use the Arise Platform, the system and equipment policy detailed here must be met. Certain client programs may have additional requirements.

From the Partner Registration Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.

 

Once the background check is received, it will be reflected on your registration dashboard. If you have received an update that the background check is complete, but this is not reflected on your dashboard, please select “Online Help” available Monday – Friday 10am to 6pm EST or e-mail Arise Registration at admissions@admissions.arise.com and we will respond within three business days.

 

Live Online Help: Registrants can log into their Arise profile here with the username and password they created. Click Online Help in the upper right hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer the question. After a few tries, if she doesn’t provide the answer, she’ll connect you with a live chat agent. Our usual business hours are Monday-Friday, 10AM-6PM Eastern Time.

Informational Sessions: Once weekly general informational sessions offered to all registrants in the process. This is an informational presentation regarding the process with an open question and answer session. Information sessions are promoted through email and on Facebook. You may also attend weekly ‘Virtual Office Hours’ a more informal style meeting where you can ask direct questions in an open forum.

LIMITED Email Support Available:  The Arise Registration Department will ONLY respond to emails if  you have previously registered to use the Arise Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal.  This is the only instance during which email support is available.  If you email and the issue is not related to an inability to login to the registration dashboard or portal, then please do not expect a response.  Instead, see instructions above for contacting Live Online Chat Support.

US Email: admissions@admissions.arise.com

Canada Email: CAadmissions@admissions.arise.com

Yes.

Category: FAQ About Arise

Click here to see the latest client opportunities available on the platform and follow our Facebook Page for frequent updates .

Arise Virtual Solutions is changing the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small call center businesses to Fortune 500 and other large companies.

For over two decades, Arise’s platform has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowd-sourcing innovation, virtual technology and operational efficiency’s to deliver an enhanced customer experience for a company’s customers.

The Arise platform provides an unparalleled business opportunity for tens of thousands of primarily home-based call center companies, run by stay-at-home moms, veterans, students, retirees and other entrepreneurial-minded individuals.

Category: FAQ About Arise

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TESTIMONIALS

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