- Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
- Respond to general inquiries.
- Describe the services, plans, and requirements.
- Process change of address requests.
- Accept and process requests for information materials.
- Research and resolving customer complaints.
- Performing callbacks as a customer resolution
- Responding to billing clarification as well as claim status questions and inquires
- Facilitate three-way conferencing and scheduling between customers and service providers.

- Patience and empathy
- Easily manage stress, able to work under pressure, and adapt to adverse situations
- Be knowledgeable and friendly
-Deliver eloquent customer service
- Have experience working with users to identify the best solution

This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Customer service skills, empathy, and motivation are excellent foundations for the work.

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.

Providing great customer service for a Home Warranty and Repair Company.