Spanish / English speakers are invited to consider a Bilingual Spanish Inbound Customer Care program. Customer Care Representatives will help review, analyze, and respond to customer billing inquiries and resolve cu...more
Visit ariseworkfromhome.com/equipment to view computer and equipment requirements>> Count Me In!*See list of eligible states here.
**Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct Platform Usage Fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.
What to expect:
- Review, analyze, and respond to customer billing inquiries
- Resolve customer issues or questions
- Processing payment deferrals and installment plans
- Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of business energy processes and policies
- Build trust and rapport with the energy customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high while resolving issues
What it takes to succeed:
- Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE“
- Have active listening and problem-solving skills
- Ability to make the customer feel valued
- Ability to communicate effectively, clearly, and professionally
Skills necessary:
Most of the enterprise client programs on the Arise Platform require customer service skills. This can include specific skillsets as defined by the client, and soft skills such as empathy, positive attitude, and attentiveness.
In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.
What you'll be doing:
- Review, analyze, and respond to customer billing inquiries
- Resolve customer issues or questions
- Processing payment deferrals and installment plans
- Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of business energy processes and policies
- Build trust and rapport with the energy customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high while resolving issues
Arise Virtual Solutions
Spanish / English speakers are invited to consider a Bilingual Spanish Inbound Customer Care program. Customer Care Representatives will help review, analyze, and respond to customer billing inquiries and resolve customer issues or questions, while also building trust and rapport with the energy customer through clear, respectful interaction.
Energy Provider- Credit Bilingual Spanish Inbound Customer Care
This retail electric provider is one of the nation's largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest's energy needs safely, reliably, and responsibly
Sign Up NowAbout Arise
The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!
The Arise® Platform connects your business to remote customer service with well-known brands. Through the Platform, your business can provide remote customer support; generating revenue while saving on costs associated with working outside of the home. Sign up to use the Arise® Platform right now. You get to choose your clients and create your flexible schedule from the comfort and safety of your own home.
When you own your business, you’re in charge!
What you need to get started:
- Register (for more information on how to register, including choosing your type of business, visit ariseworkfromhome.com/registration)
- View available programs within the Arise portal, and select a program if you like
- Enroll in a certification course to prepare to service
- Computer and Equipment Requirements on ariseworkfromhome.com/equipment
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
Sign Up NowArise connects small home-based businesses—run by everyday people like you—to prestigious Fortune 500 clients through a virtual platform. Arise provides the enterprise clients, your business provides the service. You are in charge and have the option to choose your enterprise clients and set a flexible schedule, while you and your agents work from home. A Platform Usage Fee is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk, Starmatic® scheduling system, and invoicing services.