Do you have a passion for helping people navigate their healthcare journey and a knack for clear, compassionate communication? This opportunity is perfect for experienced customer service professionals with a backgr...more
Visit ariseworkfromhome.com/equipment to view computer and equipment requirements>> Count Me In!**Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct Platform Usage Fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.
What to expect:
- Work from the comfort and convenience of home
- Schedule work around your life, family and priorities
- Save money, time, and headaches by avoiding rush hour and commuting costs
- Earn revenue on a flexible schedule
What it takes to succeed:
- Healthcare or health insurance experience is a plus
- Strong typing and computer navigation skills
- Confident multitasking across CRM and claims systems while meeting quality, adherence, and productivity targets
- Ability to investigate across systems, resolve issues efficiently, and escalate appropriately when needed
- Precise documentation practices and strict compliance with HIPAA and CMS policies
- First-call resolution focus with strong problem-solving skills
Skills necessary:
Success in this program requires strong customer service instincts and the ability to multitask across multiple systems while processing information efficiently, accurately, and under pressure. Empathetic, clear communication — including active listening and de-escalation skills — tailored to vulnerable populations is essential, as is a commitment to compliance, including strict adherence to HIPAA and CMS policies and audit-ready call handling. Healthcare or insurance experience is a plus.
What you'll be doing:
- Address customer needs, which may include complex benefits questions, resolving issues, and educating members
- Handle high-volume inbound inquiries from members
- Deliver resolution-focused support, addressing complex questions and issue resolution
- Handle calls in a fast-paced environment while ensuring a strong customer experience and being fully compliant
- Accurately document all interactions and take action in accordance to them
- Escalating any unresolved or complex issues in line with policy guidelines
- Maintain defined quality standards while exercising judgment and prioritization
Health Insurance Client on The Arise® Platform
Do you have a passion for helping people navigate their healthcare journey and a knack for clear, compassionate communication? This opportunity is perfect for experienced customer service professionals with a background in healthcare or health insurance. You'll handle inbound calls, supporting members and patients with questions, coverage details, and plan guidance — all from the comfort of home.
The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.
**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**
Sign Up NowAbout Arise
The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!
The Arise® Platform connects your business to remote customer service with well-known brands. Through the Platform, your business can provide remote customer support; generating revenue while saving on costs associated with working outside of the home. Sign up to use the Arise® Platform right now. You get to choose your clients and create your flexible schedule from the comfort and safety of your own home.
When you own your business, you’re in charge!
What you need to get started:
- Register to use the Arise® Platform
- Select a client program
- Enroll in a certification course to prepare to service
- Computer and Equipment Requirements on AriseWorkFromHome.com/Equipment
**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**
Sign Up NowArise connects small home-based businesses—run by everyday people like you—to prestigious Fortune 500 clients through a virtual platform. Arise provides the enterprise clients, your business provides the service. You are in charge and have the option to choose your enterprise clients and set a flexible schedule, while you and your agents work from home.