This is a bilingual opportunity for English/French speakers. Service Partners can expect to handle customer service inquiries for the company’s client base. Answering customer contacts originating from the U.S. and Canada, you will:

• Speak English and French fluently
• Handle roadside assistance requests, plus customer inquiries related to automotive concerns
• Use computer applications to provide excellent customer service
• Handle customer requests for program-associated inquiries
• Arrange required service through the CAA, AAA, or client network
• Enter call information in computer system
• Communicate with dispatch centers across Canada and the U.S.
• Make judgement calls concerning service expectations
• Oversee resolution of basic customer care issues and escalate to support specialists as required

• Fluent in English and French
• A working knowledge of Google maps and other mapping resources
• Demonstrate active listening and communication skills to solve customer concerns, ultimately avoiding escalation
• Make informed decisions to resolve customer issues
• Be genuinely interested in providing the customer with an exceptional customer support experience

No degree necessary! This is a great work-from-home opportunity for anyone who is ready to invest in themselves and work hard!

Must speak, read, and write in English and French.

In order to service a client through the Arise® Platform you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details on the client program in the Program Announcement on the Arise portal after registration.

- Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
- Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
- Transferring of inbound calls or outbound calls to other client designated internal support departments or client account representatives.
- Outbound coordination to client’s independent service providers, such as tow trucks.