At Arise, we understand that time is money. And time spent waiting in queue for live chat is time that your call center can use to earn service revenue. That is why we are excited to announce that a new and enhanced AVA (Arise Virtual Assistant) is now available for agents!
AVA has been enhanced with IBM Watson, an artificial intelligence (AI) system, that can distinguish and identify a whole new volume of questions. With the upgraded and enhanced AVA, agents can communicate their personal needs and receive quality, tailored support. This will, in turn, enable agents to self-serve more effectively and efficiently. Click here for more information on the new AVA!