[ultimate-faq-search ]



I am already enrolled in an opportunity but would like to enroll in another one. Is this possible?

You can enroll in another opportunity as long as the class times do not conflict.


What should I do if I want to change client opportunity class times?

Please visit enrollment chat and if there is availability in a different class time, they can make the change for you.


What should I do if I will be on vacation for some of the days of a certification course?

100% attendance is strongly encouraged. Try to find an opportunity that you will be able to attend every session.


What is an Opportunity Announcement?

An Opportunity Announcement is a document that contains all the information you need to determine if your business, or your agents, would like to provide customer support services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the registration process is complete.

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