Work from Home Opportunity – Inbound Collections and Sales – Retail Electric Provider
Do you live in Youngstown and want to do meaningful work from home and be your own boss? Now’s the time! Leverage your customer service expertise and provide Inbound Collections and Sales support for a retail electric provider!
Retail Electric Provider Customer Support Opportunity Overview
This retail electric provider is a market-leading, competitive, retail electricity provider. They offer a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services.
Arise connects small call center companies, run by people like you who live in Youngstown, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.
What to expect:
What’s Needed to Provide Support for this Client Program
-Review, analyze and respond to customer billing inquiries
-Upsell eligible customers home warranty solutions
-Resolve customer issues or questions
-Processing payment deferrals and installment plans
-Attempt to save customers who may be moving, unhappy with the plan or current rate
-Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
-Accurately enroll the customer in the correct plan
-Strive to resolve the customer issues on the first call
-Demonstrate knowledge of processes and policies
-Build trust and rapport through clear, respectful interaction
-Always strive to ensure that overall customer satisfaction remains high, while resolving issues
-Ensure no Public Utilities Commission Complaints are filed
-Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation
What it takes to succeed:
Must-Have Qualities and Capabilities
-Patience and empathy
-Easily manage stress, able to work under pressure, and adapt to adverse situations
-Be knowledgeable and friendly
-Deliver eloquent customer service
-Have experience working with users to identify the best solution
No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.
What you'll be doing:
Providing great inbound collections and sales for a retail electric provider
What you need to get started:
- Select a client opportunity
- Enroll in a certification course to prepare to service
- Computer and Equipment Requirements on AriseWorkFromHome.com/Equipment
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.