Customer Service Representative Opportunity
Are you in search of a way to earn extra money on the weekends? Do you want to take control of your life outside the traditional 9-to-5 environment? Work from home on your own time with this exciting remote customer service opportunity on the Arise® Platform.
Leverage your customer support skills by providing inbound support and responding to billing requests for a leading Cable and Internet provider — from home!
Cable and Internet Company Billing Opportunity Overview
This Cable and Internet Company is one of the nation's largest video, high-speed Internet and phone providers to residential customers. They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.
Arise connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your dream. When you own your own business, you’re the boss.
What to expect:
• Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and
- Make the appropriate sales offer to upgrade and add on to their service
What it takes to succeed:
• Strive to resolve technical issues on the first call
• Knowledge of client processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer
No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise® Platform you must pass a series of assessments, pay for and successfully complete a virtual certification course.
Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.
What you'll be doing:
Providing great customer service for a Cable and Internet Company client program.
What you need to get started:
- Register to use the Arise® Platform
- Select a client opportunity
- Enroll in a certification course to prepare to service
Visit ariseworkfromhome.com/equipment to view computer and equipment requirements
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.