PLATFORM SUPPORT CONTACTS
PLATFORM SUPPORT CONTACTS
Unless you’re the boss, you should always reach out to the call center company you work for – first.
If you have questions regarding the registration process or creating a profile.
Live Online Help: Registrants can log into their Arise profile at https://portal.arise.com/ with the username and password you created. Click on Online Help in the upper right hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer. After a few tries, if she doesn’t provide the answer, she’ll connect the you with a live chat agent. Our usual business hours are Monday-Friday, 10AM-6PM Eastern Time.
Informational Sessions: Attend one of our weekly general informational sessions offered to all registrants. This is an informational presentation regarding the registration process with an open question and answer session. Infosession and ‘Live Chat Support’ a more informal style meeting where you can ask direct questions in an open forum happen weekly and you can find the schedule at the link above.
You can also connect with a support representative during ‘Virtual Office Hours’ which is a more informal forum in a chat room where you can ask direct questions in an open forum.
LIMITED Email Support Available: The Arise Registration Department will ONLY respond to emails if you have previously registered to use the Arise Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal. This is the only instance during which email support is available. If you email and the issue is not related to an inability to login to the registration dashboard or portal, then please do not expect a response. Instead, see instructions above for contacting Live Online Chat Support.
Reach out to Partner Support for any type of non-technical support.
Live Online Help: Log into the Arise portal at https://portal.arise.com/ . Click on Online Help in the upper right-hand corner. Enter your questions into AVA, the Arise Virtual Agent, to receive answers and gain access to Partner Support chat. Our usual business hours are Monday-Friday, 8AM-12AM Eastern Time.
If you are in need of technical assistance with Arise or Client applications (ie: VPN, Citrix, Arise Portal, Virtual Meeting Rooms, Telephony, etc.), you can receive live online help by logging into the Arise portal at https://portal.arise.com/.
Click on Online Help in the upper right-hand corner, then enter your request into AVA, the Arise Virtual Assistant, to be provided assistance from the correct department.
If you have questions regarding how to choose a client opportunity or the enrollment process!
Live Online Help: Log into the Arise portal at https://portal.arise.com/ . Click on Online Help in the upper right hand corner.
Enter your questions into AVA, the Arise Virtual Assistant, to receive answers and gain access to Enrollment Chat Support . Our usual business hours are Monday-Friday, 8AM-12AM Eastern Time.
Information about support contacts will be provided to you when you select a program.
Information is distributed at the beginning of the course which provides you with details about how to reach out to support resources during a client certification course.