FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Below, please find a running list of the most frequently asked questions about the Arise Platform.
To make it easier to find what you’re looking for, please click on the FAQ categories in the menu to the left.
Call center companies incur a Monthly Service Fee immediately following their agent’s successful completion of their client certification opportunity. This fee is applied for each agent and is not negotiable. The fee is not applied on registrants who are in the registration process or on agents who are not yet servicing.
The Arise service fee of $39.50 per month is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system.
We do appreciate your willingness to assist this registrant. Unfortunately, you cannot contact Arise on behalf of a registrant, as they are not part of your call center company until they have completed the select a path step and actually joined your company. Please advise the registrant to contact us directly as we may need to verify or discuss specific information that we cannot share or discuss with anyone other than them. If their profile is inactive or they do not have access to online chat support, they can email us at [email protected]. Currently our response time for emails may be up to 5 business days.
In order to register your Call Center Company to use the Arise platform, your company MUST be a for-profit corporation, duly organized, validly existing and in good standing under the laws of the State or jurisdiction of its incorporation and the FEIN/TIN/EIN number issued to the Call Center Company. The Company Name and TIN must match the IRS records. If the Name and FEIN/TIN/EIN entered do not match what is on file with the IRS, you will not be able to register your company.
If your company has just obtained an FEIN/TIN/EIN, it is our experience that it can take up to 14 business days for the IRS to update the database utilized for corporate validation purposes. Arise has no control over the timing or frequency of any IRS database update and we cannot usurp the validation process. We suggest that you wait 2-3 days and re-run the validation. If you are still getting this error after the 14th business day, please open a ticket and attach the following (1) Articles of Incorporation, (2) a Certificate of Good Standing if the call center company is more than one year old and (3) IRS Form Letter CP 575 issued to the Company.
If you receive an error that the FEIN/TIN/EIN was not issued. Check your corporate records to confirm that the FEIN/TIN/EIN was issued to the COMPANY NAME not to an individual officer of the company. If you are still receiving and error message, please contact a Registration Specialist for further assistance. It will be helpful for you to have the following ready (1) Articles of Incorporation, (2) a Certificate of Good Standing if the company more than one year old and (3) IRS Form Letter CP 575 issued to the Company.
Everyone who wants to use the Arise platform, regardless of whether they start their own business, or work for another company, needs to complete the entire registration process.
Please note: Arise cannot release information about any individual agent until they are finished with the registration process. The registration process must also be completed by the person referenced in the profile.
Service revenue is paid twice a month via direct deposit to your company’s bank account. Service revenue is calculated based on the currently governing statement of work between Arise and your company.
No. Arise does business with all types of corporations, S-Corp, C-Corp or LLC (with S or C designation). Your company can be incorporated in any U.S. state (even if it is not your state of residence). Please note, that we are not currently doing business with companies located in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
You are encouraged to consult your accountant or attorney for advice on choosing the type of corporation. Once you have formed your company you will need to obtain a Federal Employer Identification Number (FEIN) from the Internal Revenue Service which you will need to provide to Arise.
You may log into the Portal to start your own call center company at any time. As long as your agent profile has not been inactive for more than 90 days while in the registration process, you will not have to restart it.