FAQS

BACKGROUND CHECK

BACKGROUND CHECK FAQS

 

Why is it important to complete a background check?

Background checks are required by the enterprise clients providing the servicing opportunities for security purposes.  Many clients will be providing access to their confidential customer information, such as names, addresses, phone numbers and credit card data. The checks screen those registering to use the Arise Platform to ensure each is free of disqualifying criminal history and their identity is validated.

 

Arise does not allow usage of the platform by anyone who has been convicted of or pled guilty to certain felony or misdemeanor charges; including but not limited to theft, fraud, identity theft, or other similar violations.

 

How do I complete a background check?

The background check report is initiated by you and conducted by an independent third-party background search company.  All background checks are conducted in accordance with applicable law.

 

Why do I have to pay for a background check and to whom do I make payment?

The fee for the background check is paid directly to the third-party vendor that conducts the check. First Advantage accepts American Express, Visa and MasterCard credit cards ONLY. Credit cards from companies other than the three previously stated are not accepted.

 

If you will be working for a call center using the platform, there are some companies that will help cover some, or all, of the fees.  As you research the business you are considering to work for, this is a reasonable question to ask.

 

If a background check was done by a previous employer and I can obtain a copy, will that work?

Unfortunately, Arise cannot accept prior background checks.

 

What is the step-by-step process for completing a background check?

To proceed with your background check, take the following steps*:

  1. Go to Arise dashboard at https://portal.arise.com/.
  2. Click on the “Start Now” tab next to Background Check
  3. Follow instructions
  4. Enter your social security number where prompted using the following format: XXX-XX-XXXX.
  5. Proceed to the background search company’s website.

 

A little background on the background check…

The check is done nationwide and includes name, social security number, and address verification.

You will be charged $7.95, which is paid directly to the third-party background check vendor*. Credit and debit cards are accepted.

*Please Note:

 

All information submitted to Arise on your registration profile and to the independent third-party background check provider First Advantage must be accurate and free of errors or omissions. Background check reports are valid for 90 days. If it takes longer to go through the registration process, you will have to restart the process and pay any required fees again.

 

The background check vendor maintains its own website and publishes materials for general distribution. Some of the language contained on the website may not accurately reflect the Arise registration process or the Arise platform.

 

It takes just a few minutes to complete the background check, and results are usually posted three business days after submission.

Individuals who have been convicted of a felony or a misdemeanor that involves theft, fraud, or identity theft will not be able to register on the Arise platform.

Arise may request verification of your name or address as submitted in your profile or as part of the background check order.

 

Where does the registrant go when they are directed away from the platform registration website to request the background check (vendor, website, etc.)?

After selecting ‘Proceed to Website’ the registrant will be directed to secure website of First Advantage. First Advantage is the third party that provides the background check service.

 

What information will I have to provide?

As part of the background check, you will be required to provide the following details. This information is vital to complete the two-part order process:

 

Full legal name
All other names you have ever been known by
Current Address
Previous addresses
Social Security Number
Date of birth
Phone number(s)
Email address

 

How can I communicate with the background check vendor?

You can contact First Advantage via the information below:

 

First Advantage Premier Customer Service Team

Support Hours:

8am –8pm EST

866-439-7179

  • Option 1 –Background Questions

Email: premier1@fadv.com

 

How long does the process take?

The background check process can take on average 1-3 business days. Some registrants may find their reports are returned the same day. Entering accurate information can speed up the timeline!

 

What sort of issues will hinder the outcome of a background check?

Be sure to complete the background check order completely and accurately; provide all details requested. If additional details or verification is required, the vendor will contact you.  Current and previous address history may be requested.

 

How do I dispute a background check if needed?

In regard to the background check, please refer to the adverse communication sent by the third party background check vendor First Advantage. Communication will be sent via regular postal mail to the address you entered for the First Advantage background check order.

 

Vendor information is as follows:

First Advantage Background Services Corp.

Consumer Center

P.O. Box 105292

Atlanta, GA 30348

Phone: (800) 845-6004

 

Do I have to complete a new background check for each opportunity I register or is this a one-time deal?

Should an additional background check be required as part of a client opportunity enrollment, the details will be listed in the opportunity announcement available prior to expressing interest in the opportunity.